Our Customer Relationship Management Services

Campaign Management

Our CRM system campaign management typically includes designing, implementing and monitoring marketing campaigns using the CRM system. As part of this, we create target lists, build marketing messages, send emails, track response rates and analyze campaign results.

Implementation & Migration

Our CRM system implementation services automate and streamline sales, marketing and support processes, improving customer service. We analyze current CRM bottlenecks and perform seamless migration to improve efficiency and usability. From creating a new CRM system to transferring historical data, we manage the entire process for a robust solution.

Custom Development

Custom CRM development services involving business analytics, development, and testing are scalable from start to finish. It allows businesses to control their customer interactions, sales and marketing activities. Our custom CRM development process includes multiple stages, from business analysis to testing. Once the requirements are clear, a design is created for the CRM system.

Testing

CRM testing involves testing functionality, integration, performance, usability, and security. We test all aspects of the CRM system to ensure its effectiveness and reliability. Our CRM testing involves verifying that the CRM system is working as expected.

Support and development

We are a custom CRM system development company that provides support and enhancements related to data administration, system monitoring, troubleshooting, and system development. We monitor the CRM system to ensure that it remains operational to resolve any issues with the CRM system.

Consulting

We cover custom CRM system software development projects and process consulting. Project consulting helps organizations implement and manage CRM projects. Our process consulting focuses on CRM-related processes and workflows.

Scalability and Growth

CRM systems are scalable, allowing businesses to accommodate growth and expansion. They can manage growing amounts of customer, user, and process data, ensuring long-term viability and adaptability.

CapriTech Global Services helps you tailor your CRM to your business

We are experts in tailoring intelligent custom CRM system software development to your business to help automate and manage your marketing and sales efforts. By automating these processes, you will save time and increase your efficiency. You'll have access to comprehensive reports that provide insights into your marketing and sales performance.

2.9K
Happy Clients
12+
Year of Experience
100+
Project Done
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Client Satisfaction

Types of CRM

Operational CRM:

Manages sales processes, including lead management, opportunity tracking, and sales forecasting. Automates marketing campaigns, lead nurturing, and customer segmentation.

Strategic CRM:

Focuses on retaining and nurturing existing customers by delivering personalized experiences. Manages customer loyalty programs and rewards to enhance customer retention. Analyzes the long-term value of customers to prioritize efforts.

Analytical CRM:

It involves collecting and consolidating data from various sources, such as customer interactions, transactions, social media, and website activity. Gathers and analyzes customer data to identify trends, preferences, and behaviors. Creates detailed customer profiles for more targeted.

Collaborative CRM:

Facilitates communication and collaboration among different departments within an organization to provide a unified customer experience. Shares customer information across departments, ensuring a consistent view of customer interactions.

Campaign Management CRM:

Helps plan, execute, and track marketing campaigns, including email, social media, and advertising efforts. Allows for the creation of specific customer segments to target with personalized content. that is specifically designed to plan, execute, track, and analyze marketing .

Social CRM:

Monitors and manages interactions with customers on social media platforms. Gathers insights from social media conversations to understand customer sentiment.

Mobile-friendly

Develop mobile-friendly CRM apps and dashboards. One can open these apps with any Chrome or any other explorer using laptop, desktop, mobile or tablet.

Customer Segmentation

CRM software solutions support market segmentation, helping you reach the most receptive customers.Their marketing, sales, and service efforts to better meet the needs of segment.

Features in CRM Systems

  • Contact Management:

    Storing and managing customer information, including contact details, interactions, and preferences.

  • Sales Pipeline Management:

    Tracking leads, opportunities, and sales processes.

  • Reporting and Analytics:

    Generating reports and dashboards for data-driven decision-making.

  • Integration:

    Compatibility with other business software, such as email, calendars, and marketing tools.

  • Automation:

    Workflow automation for repetitive tasks and notifications.

  • Mobile Access:

    Accessing CRM data on mobile devices for remote work.

  • Security:

    Protecting customer data with role-based access control and encryption.

  • Performance Analytics:

    It provides real-time tracking and reporting of campaign performance, including metrics like open rates, click-through rates, conversion rates, and return on investment (ROI). This data helps in refining future campaigns.

We have worked with global companies

We have worked with global companies

Over the years, our software development company has had the honor of working closely with many famous companies from many parts of the world, providing them with solutions specifically tailored to their needs. and their own requirements.

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Frequently asked questions

Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help

 There are many reasons to choose CapriTech Global Services as your custom CRM software development company. Here are some advantages:

1. Experienced team of experts – CapriTech Global Services has a team of experienced CRM developers who have worked on many different projects. We are well equipped to manage your project, whatever your specific requirements.

2. Cost-effective solutions – CapriTech Global Services provides customized and cost-effective CRM solutions. Our prices are very competitive and you can be sure that you will get value for your money.

3. Transparent Process – CapriTech Global Services has a very transparent process, so you can rest assured that everything we do is in your best interest.

4. Affordable Prices – We provide high-quality CRM development services at affordable prices.

5. 24/7 Support – We provide 24/7 support to our customers through our customer service representatives who are available at any time.

Development costs for custom CRM development services vary depending on the functionality and complexity of the system.Costs will also vary depending on the region where the development company is located. A CRM system is a valuable tool for effectively managing customer relationships. So, if you think your business could benefit from a CRM system, you should consider it.

Yes, we can integrate your CRM system with your existing software and tools. Integrating your CRM system with these other tools can help streamline operations, improve efficiency, and reduce the risk of errors and redundancies. The integration process may vary depending on the software and tools involved. The goal is to create a unified system to extract data from multiple sources and provide a comprehensive view of your business, customers, and business performance.

 The time required to develop and implement a CRM system for your business can vary depending on a number of factors, such as the size and complexity of your business, the features you need, and degree of customization required. A typical CRM development project can take anywhere from a few weeks to a few months, depending on the scope of work. This timeline typically includes initial planning and discovery sessions, design and development, testing, and deployment.

 At CapriTech Global Services, data security and privacy are paramount in our CRM services. We provide protection through:

  1. Strong data encryption for secure transmission and storage. 
  2. Strict access control and user permissions. 
  3. Comply with data protection regulations. Back up data regularly to ensure business continuity.
  4. Train employees on data security best practices. 
  5. Secure infrastructure with advanced security measures
  6. Confidentiality agreement to maintain data confidentiality. 
  7. Rest assured, CapriTech Global Services prioritizes customer data security and confidentiality in our CRM services.